UPDATE ON THE TICKET SITUATION:
When tickets went live, most of you received an error message that your credit card was unable to be processed. This was due to the high volume of transactions at that time. (And yes, we had notified the credit card processor in advance). The volume of transactions caused the credit card processor's fraud protections to flag ALL of the transactions for manual review. ALL transactions were captured and flagged, including each of the multiple attempts many people made. The result was a couple thousand individual transactions that needed to be manually verified by the LLC. Our process to keep things fair was to close the sale to prevent more duplicates and sort the transactions by name so we could individually delete all multiple attempts after a person's initial attempt. This took many many hours and we appreciate everyone's patience as we worked through this. The end result was some 1,400 individual transactions after duplicates were deleted. Our next step was to sort the transactions again by time stamp and manually approve transactions until we reached our predetermined cap. We reached this cap at approximately 12:04 PM yesterday. It's no wonder we triggered the velocity detectors! Yes, you read that right. We sold out in 4 minutes. There will be no more tickets available at this time. We apologize for any inconveniences. So what next? Many of you will notice your credit cards being processed today. We are still having an issue with the credit card processor and Brown Paper Tickets communicating, so even though your card processes, you may not receive a confirmation email from BPT right away. We are working with BPT to resolve this as quickly as possible, even if we have to manually send out confirmation emails. We are also having to go through and decline the pending transactions that did not make the cut off for when tickets sold out. So how will you know if you got a ticket? Your card should process today, but whether you see that depends on your bank and how they process. We are hoping to have the confirmation emails sent out by the end of today or tomorrow at the latest and are on the phone with BPT to resolve as quickly as possible. We plan to send an official email out as soon as this last piece is resolved with all of this information as well. We just did not want to bombard people's inboxes with multiple emails so we are waiting until all issues have been resolved. We greatly appreciate your patience and support as we have worked through these issues. Hail Sagan and may Neil deGrasse Tyson be with you. -NTXB, LLC
Howard Debock
6/30/2019 06:26:35 pm
Maaaaan, I am really bummed I missed this, is there gonna be a board to connect with people about extra tickets like flip side? Really wanted to go to this.
Serge
7/1/2019 02:56:56 pm
Curious: I am now showing a pending charge by NTXB, LLC for 177.70 (2 tickets) on my CC. Received no e-mail. Does it mean I have tickets and the e-mail confirmation will come later? No hurry, just curious if I should get excited :) Thank you to all....
Web Lead
7/2/2019 10:46:55 am
LLC is still working on fixing things on the back end and an official email with all the details should be coming soon.
Michelle
7/1/2019 07:59:54 pm
So I’m upset that I did two purchases in the first 5 minutes of your tix release and received error messages. I sent email to LLC and got message to not purchase again although you opened up tix sales again at 2 pm I followed llc advice. So a friend of mine was able to purchase 2 tix at 2 pm. Then I see communication on website that transactions were capped at 12:04 pm, doesn’t explain how my friend got tix at 2 pm. Additionally, no one deigns to answer my subsequent emails. Totally uncool!
Web Lead
7/2/2019 10:47:38 am
LLC is still working on fixing things on the back end and an official email with all the details should be coming soon. Hi Michelle, I understand your frustration. None of us expected things to go this way. We are still working hard behind the scenes to fix the situation. We appreciate your continued patience as we continue to sort all of this out. You should expect an official communication from us soon detailing exactly what happened, but unfortunately at this time we don’t have the manpower to fix the issues AND address every individual inquiry. Again, we appreciate your patience.
MJ
7/3/2019 09:48:12 am
My credit card was charged, but I haven't recieved a confirmation yet. I've been waiting patiently. Should I wait a couple of days more?
Web Lead
7/3/2019 09:59:37 am
If your card was charged, you have a ticket. Email confirmations are having to be done manually so they're taking longer than expected, but you'll get yours soon!
James Caddell
7/7/2019 01:35:57 pm
My card WAS charged, but since I hadn't received any communication I looked again a week later and the charge was gone. (Yes, I have screenshots.) I guess that means no ticket?
Web Lead
7/7/2019 09:12:50 pm
Hi James! Thank you so much for being so patient with us! It's definitely been an ordeal. The newest blog post and/or most recent NTXB LLC Facebook page post should answer all of your questions. Feel free to reach out to the LLC directly via email or Facebook message if it doesn't!
Martini Bob
7/7/2019 03:24:51 pm
Hi, Jessica- Got a conf # for 1 ticket with my name on it plus 1 ticket number. The 3 that I ordered were for other names. Credit card was charged for 3 tickets that I ordered. Can I expect more confirmations from Brown paper tics with correct names?
Web Lead
7/7/2019 09:14:33 pm
Hey Martini Bob! LLC has informed me they'll be reaching out to you via email. :) Comments are closed.
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